Who we are
PriorProduct Privacy & Refund Policy
1. Privacy Policy
Information We Collect
When you visit or make a purchase on PriorProduct, we may collect:
- Contact Information: Name, email address, phone number, and shipping address.
- Payment Information: Processed securely by third-party payment providers; we do not store this data.
- Order Details: Products ordered, order history, and transaction details.
- Browsing Data: IP address, browser type, and activity on our site (collected via cookies).
How We Use Your Information
We use your information to:
- Fulfill Orders: Process and ship your orders promptly.
- Customer Support: Answer inquiries and provide assistance.
- Improve Services: Analyze site usage to enhance user experience.
Note: We do NOT sell or rent your personal information to third parties. We may share data with trusted partners (e.g., payment processors, shipping companies) strictly to fulfill your order.
Data Security
Your data is protected using industry-standard security measures. However, no method of online storage is 100% secure. You use our site at your own risk.
Your Responsibility
By using our website, you agree to provide accurate information. You are responsible for keeping your account details secure and up to date.
2. Refund Policy
At PriorProduct, we aim for 100% customer satisfaction. However, the following terms apply to all refunds:
Refund Terms
- Eligibility: To be eligible for a refund, the request must be made within 7 days of receiving your order.
- Condition: Items must be unused, in original packaging, and in the same condition as received.
- Non-Refundable Items: Customized products, gift cards, and items on sale are not eligible for refunds.
How to Request a Refund
- Contact our support team at info@priorproduct.com with your order number and details of your request.
- We will review your request and, if eligible, provide instructions for the return.
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
Customer Responsibility
- Shipping Costs: Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- Failure to Review Policy: If you do not read this policy before purchasing, it is your responsibility to adhere to these terms.
3. Changes to Policies
We may update this Privacy and Refund Policy at any time. Changes will be posted on our website with the updated “Effective Date.” Continued use of our site implies acceptance of any changes.
4. Contact Us
If you have any questions, please reach out to us at:
Email: info@priorproduct.com